Mediation: Skills and Strategies
A practical guide to learning skills, strategies and techniques for effective mediation
Select a format
One Year Subscription Only Terms
Subscribers receive the product(s) listed on the Order Form and any Updates made available during the annual subscription period. Shipping and handling fees are not included in the annual price.
Subscribers are advised of the number of Updates that were made to the particular publication the prior year. The number of Updates may vary due to developments in the law and other publishing issues, but subscribers may use this as a rough estimate of future shipments. Subscribers may call Customer Support at 800-833-9844 for additional information.
Subscribers may cancel this subscription by: calling Customer Support at 800-833-9844; emailing firstname.lastname@example.org; or returning the invoice marked 'CANCEL'.
If subscribers cancel within 30 days after the product is ordered or received and return the product at their expense, then they will receive a full credit of the price for the annual subscription.
If subscribers cancel between 31 and 60 days after the invoice date and return the product at their expense, then they will receive a 5/6th credit of the price for the annual subscription. No credit will be given for cancellations more than 60 days after the invoice date. To receive any credit, subscriber must return all product(s) shipped during the year at their expense within the applicable cancellation period listed above.
Mediation: Skills and Strategies focuses on the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators in their formal and informal roles as helper, facilitators, and supporters of decision making.
Recognising that mediation is not only an ‘art’ but also a process that can be “understood, analysed, learned, practiced and improved”, the authors have developed this work to assist practitioners and students of mediation to develop the problem solving, negotiation and decision making skills that are so critical for effective mediation.
Adapted for New Zealand students and practitioners from the work Mediation Skills and Techniques by Boulle and Alexander, Mediation: Skills and Strategies complements the well regarded and comprehensive work Mediation: Principles, Process, Practice also by Boulle, Goldblatt and Green. It provides an invaluable addition to the library, learning and reference resources of current and aspiring mediators.
Each chapter contains
- Case illustrations
- Mediator learning (highlighting key points contained in each chapter)
- Tasks for new mediators
Table of contents
1. Chapter 1 Mediation Skills and Strategies*
2. Chapter 2 Intake, Screening and Other Preliminaries*
3. Chapter 3 Maintaining a Favourable Climate*
4. Chapter 4 Diagnosing, Defining, Designing
5. Chapter 5 Managing the Mediation Process
6. Chapter 6 Assisting the Communication Dynamics
7. Chapter 7 Facilitating the Negotiations
8. Chapter 8 Encouraging Settlement
9. Chapter 9 Variations in the Mediation Process
10. Chapter 10 Special Issues in Mediation
11. Chapter 11 Avoiding Mediator Traps
12. Chapter 12 Developing a Practice and Practising Mediation