Mediation: Skills and Strategies - LN Red Book

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This text is a practical guide to learning skills, strategies and techniques for effective mediation.


Format: LN Red - iPad and Windows PC

Red Titles
NZD$ 134.52
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Product description

Mediation: Skills and Strategies focuses on the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators in their formal and informal roles as helper, facilitators, and supporters of decision making.

Recognising that mediation is not only an ‘art’ but also a process that can be “understood, analysed, learned, practiced and improved”, the authors have developed this work to assist practitioners and students of mediation to develop the problem solving, negotiation and decision making skills that are so critical for effective mediation.

Adapted for New Zealand students and practitioners from the work Mediation Skills and Techniques by Boulle and Alexander, Mediation: Skills and Strategies complements the well-regarded and comprehensive work Mediation: Principles, Process, Practice also by Boulle, Goldblatt and Green. It provides an invaluable addition to the library, learning and reference resources of current and aspiring mediators.


     •     All mediator skills and techniques link to the New Zealand professional standards
     •     Text is written in plain English
     •     Focus is on the practical knowledge and skills
     •     Illustrations and case studies are provided to explain important points
     •     A range of documents and precedents are provided in the appendices

Each chapter contains:

     •     Case illustrations
     •     Mediator learning (highlighting key points contained in each chapter)
     •     Tasks for new mediators
     •     Footnotes
     •     References
     •     Bibliography

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Table of contents

Chapter 1     Mediation Skills and Strategies*

Chapter 2     Intake, Screening and Other Preliminaries*

Chapter 3     Maintaining a Favourable Climate*

Chapter 4     Diagnosing, Defining, Designing

Chapter 5     Managing the Mediation Process

Chapter 6     Assisting the Communication Dynamics

Chapter 7     Facilitating the Negotiations

Chapter 8     Encouraging Settlement

Chapter 9     Variations in the Mediation Process

Chapter 10     Special Issues in Mediation

Chapter 11     Avoiding Mediator Traps

Chapter 12     Developing a Practice and Practising Mediation