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Consumer Law Made Easy (2017)

Consumer Law Made Easy (2017)

Dennis Murray, 2017

Available Formats

Format ISBN Price
Book 9781988506029 $60.00
eBook 9781988506036 $60.00

Conveys the essentials of consumer law for businesses dealing with consumers. A practical resource written in plain English for every business.


Format: Paperback


A good understanding of consumer law is essential for every business and organisation dealing with consumers. Staying clear of misleading and deceptive conduct, false representations and unfair practices is important – not only to avoid penalties but also to avoid damage to reputation.

Amendments to legislation have extended consumer protection obligations and substantially increased the maximum penalties for breaches by companies and individuals alike.

Consumer Law Made Easy sets out the practical essentials of consumer law in New Zealand. Its primary function is to identify potential issues that are faced by businesses on a daily basis. This book is a must-read for sales, marketing and advertising personnel. Whether it is the law relating to unfair practices, consumer guarantees or unsolicited electronic messages, this book covers it all. And much more. It also covers what can happen if you get it wrong.

By improving understanding, Consumer Law Made Easy assists businesses to comply with their legal obligations.


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Dennis Murray (LLB) is CEO and co-founder of MyLawGuide and Dacreed. Dennis is the former CEO and founder of Intuto and was previously a senior executive with multinational legal publishing company CCH and a business journalist with the New Zealand Herald and the National Business Review (NBR).

Table of Contents

Overview of legislation
Fair Trading Act 1986
Consumer Guarantees Act 1993
Sale of Goods Act 1908
Sale of Goods (United Nations Convention) Act 1994
Relationship of Sale of Goods Act to Consumer Guarantees Act
Carriage of Goods Act 1979
Relationship of Carriage of Goods Act to Consumer Guarantees Act
Weights and Measures Act 1987
Unsolicited Electronic Messages Act 2007
Crimes Act 1961

Fair Trading Act 1986
No contracting out
Misleading and deceptive conduct
Unsubstantiated representations
False representations
Unfair practices
Consumer information
Product safety
Safety of services
Consumer transactions and auctions
Enforcement and penalties
Warnings and out of court settlements
Civil proceedings

Consumer Guarantees Act 1993
Supply of goods
Rights of redress against suppliers of goods
Rights of redress against manufacturers
Supply of services
Rights of redress against suppliers of services
No contracting out except for business transactions

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